Privacy Policy

aera pilates, Dijkcentrum 23, 4706 LB Roosendaal, Nederland
Email: info@aera-pilates.nl — Website: www.aera-pilates.nl

aera pilates is the controller responsible for the processing of personal data as described in this privacy policy.

When you use our services, we may process the following personal data:

• First and last name
• Address details (where applicable)
• Email address
• Phone number
• Date of birth (if provided)
• Payment details
• Booking and purchase history
• Communication with aera pilates
• IP address and website data
• Medical information that you provide voluntarily and that is necessary for safe participation in our classes, such as a pregnancy, injury or other relevant physical limitation.

We only process personal data that is necessary for our services.

aera pilates processes personal data for the following purposes:

• creating and managing your customer account;
• processing bookings;
• performing agreements;
• processing payments;
• communicating about classes, changes or bookings;
• answering questions;
• improving our services;
• complying with legal obligations;
• sending newsletters or offers, only when you have given your consent for this.

aera pilates only processes personal data where a legal basis exists for doing so: performance of an agreement; a legal obligation; your consent; or a legitimate interest, such as improving our services or securing our systems. Where processing is based on your consent, you may withdraw it at any time.

aera pilates does not retain personal data for longer than necessary for the purpose for which it was collected, or as long as the law requires. Administrative data is retained in accordance with the statutory tax retention period of seven years. Data that is no longer necessary is deleted or anonymised.

aera pilates never sells your personal data to third parties. We only share your personal data where this is necessary for providing our services or where we are legally required to do so, including with:

• OnlineAfspraken.nl, for managing bookings, customer data and the online booking system;
• payment providers, for processing payments;
• our accountant or bookkeeping office;
• IT service providers who manage and secure our systems;
• government authorities, where we are legally required to do so.

With organisations that process personal data on behalf of aera pilates, we enter into a data processing agreement where legally required.

Our website may use functional, analytical and — where applicable — marketing cookies. Functional cookies are necessary for the website to function properly. For analytical and marketing cookies, we ask for your prior consent where legally required.

aera pilates takes appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration or disclosure. Only people who need this data for their work have access to it.

You have the right to access, correct or have your personal data deleted, to object to processing, to restrict processing, to transfer your data (data portability), and to withdraw any consent previously given. Please contact us to exercise these rights. We will respond to your request within one month at the latest.

For safe participation in our classes, aera pilates may ask for relevant medical information. This information is used solely to safeguard your safety during classes, is treated confidentially, and is not retained for longer than necessary.

During classes, workshops or events, aera pilates may take photos and videos for promotional purposes. Recognisable footage is only used where you have given your prior consent for this. You may withdraw this consent at any time (without retroactive effect on material already published). Participants are not permitted to make image or sound recordings in which other participants or staff are recognisable without their consent.

aera pilates reserves the right to change this privacy policy. The most recent version is always available via our website.

aera pilates, Dijkcentrum 23, 4706 LB Roosendaal, Nederland
Email: info@aera-pilates.nl — Website: www.aera-pilates.nl

If you believe that aera pilates does not handle your personal data with due care, and we are unable to resolve this together, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) (www.autoriteitpersoonsgegevens.nl).